Your Privacy is Protected at lbk8

1. Introduction

lbk8 ("we", "platform" or "lbk8") values the privacy of every member and visitor to our website at lbk8.onl. This Privacy Policy is prepared to explain transparently how we collect, process, store and protect the personal information you provide to us.

By registering as a lbk8 member, using our services or browsing this website, you agree to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform.

This policy applies to all personal data collected through the lbk8 website, member accounts, interactions with our support team and any of our official communication channels.

2. Information We Collect

In delivering our services, lbk8 collects various types of personal information from members. This collection happens directly when you register, make a deposit or contact us, as well as automatically while you use the platform.

Information you provide directly includes:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth for age verification purposes (this platform is for individuals aged 21 and above only)
• Active email address and mobile phone number
• e-wallet account information (Touch 'n Go, ShopeePay) and DuitNow or FPX details for deposit and withdrawal processing
• Username and password chosen by you
• Copies of identity documents requested for account verification
• Transaction history including deposits and withdrawals

Information collected automatically while you use the platform:

• IP address and general location based on your IP
• Web browser type and device operating system
• Activity log data such as pages visited and session duration
• Cookie information and related tracking technologies
• Game history and betting activity within the platform

3. Purpose of Data Use

Personal information collected by lbk8 is used solely for legitimate and necessary purposes in running our platform services. We do not use your data beyond the scope stated here without your consent.

The main purposes for using your personal data are as follows:

• Creating and managing your member account and verifying your identity
• Processing financial transactions including deposits (minimum RM20) and withdrawals (minimum RM50) securely
• Complying with legal requirements relating to anti-money laundering (AML) and know-your-customer (KYC) verification
• Providing 24/7 customer service via live chat and email in Malay and English
• Detecting and preventing any fraudulent activity, account misuse or hacking attempts
• Sending account-related information, promotions and relevant service updates
• Carrying out responsible gambling obligations including betting limit checks
• Improving the user experience through analysis of platform usage data

4. Disclosure to Third Parties

lbk8 does not sell or disclose your personal information to third parties for commercial purposes without your consent. However, in certain limited situations, we may need to share your personal information with the following parties:

• Payment service providers: Parties that process your deposit and withdrawal transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency (USDT, BTC, ETH). This disclosure is limited to information required to complete the transaction only.
• Game platform providers: Third-party game developers who supply game content on our platform may receive game session data without your personally identifiable information.
• Regulatory authorities: When required by law or by a lawful directive from authorities, we may need to disclose the required information.
• Technology partners: IT infrastructure and cybersecurity service providers who help us run this platform securely and efficiently.

Every third party that receives your data from lbk8 is bound by a strict confidentiality agreement and is prohibited from using that data for any purpose other than what is specified in their agreement with us.

5. Data Security

lbk8 continually invests in security infrastructure to ensure your personal data is well protected. The technical and organisational measures we implement include:

• Data encryption using SSL/TLS protocols for all communication between your browser and our servers
• Storage of passwords in hashed form using strong encryption algorithms
• Continuous security monitoring to detect any threats or suspicious activity
• Role-based access control — only staff who need to do so can access member personal data
• Security assessments and penetration testing conducted on a regular basis
• Data recovery procedures and incident response plans that have been tested

While we take all reasonable steps, no digital system can guarantee absolute security. You also play an important role by ensuring your account password is strong, unique and not shared with anyone.

6. Cookies and Tracking Technologies

The lbk8 website uses cookies and similar tracking technologies to improve the user experience, understand how visitors use our platform and ensure that key functions work properly.

Types of cookies we use:

• Session cookies: Required to maintain your login session and allow you to navigate the platform without needing to log in again each time.
• Preference cookies: Store your language, display and game preferences so your experience is more personalised.
• Analytics cookies: Help us understand which pages are visited most often and how users interact with the platform, for improvement purposes.
• Security cookies: Used to identify suspicious login attempts and protect your account.

You can manage or block cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality of some parts of this website.

7. Your Rights

As a lbk8 member or visitor to our website, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights as much as possible.

Right of Access: You have the right to request a copy of the personal data we hold about you.

Right of Correction: If your data is inaccurate or incomplete, you have the right to request that it be corrected promptly.

Right of Erasure: In certain circumstances, you have the right to request that your personal data be deleted from our system, subject to applicable legal requirements.

Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact our support team via 24/7 live chat in your account or by email at [email protected]. We will process your request within a reasonable time.

8. Data Storage

lbk8 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this Privacy Policy. Retention periods are also governed by legal and regulatory requirements that we must comply with as a licensed gambling platform.

In particular, financial transaction records and account verification information are retained for the period specified by regulatory authorities to meet AML and KYC requirements. Once this period has ended and there are no other legal obligations, your data will be securely deleted or anonymised.

Data collected for analytics and service improvement purposes is retained for a shorter period and in anonymised form where possible.

9. Child Protection and Age Restrictions

The lbk8 platform is strictly for individuals aged 21 and above only. We do not knowingly collect or store any personal information from individuals under the age of 21.

As part of the account registration process, we carry out age verification to ensure that only eligible adults can use this platform. This verification includes checks against official identity documents such as MyKad or passport.

If we find that personal data of an individual below the required age has been collected unintentionally, we will take immediate steps to delete that data and close the relevant account without prior notice.

10. Changes to This Privacy Policy

lbk8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology used, legal requirements or other relevant factors.

When significant changes occur, we will notify members through one or more of the following methods:

• A notice displayed prominently on the lbk8.onl homepage
• A notification email sent to your registered email address
• A notice within your account when you log in to the platform

The effective date of the latest version of the Privacy Policy will always be displayed at the top of this document. Continued use of the lbk8 platform after the effective date of any changes is considered your acceptance of the updated Privacy Policy.

11. Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, the lbk8 support team is ready to assist you.

You can reach us through the following channels, which operate 24 hours a day, 7 days a week, in Malay and English:

• Privacy email: [email protected]
• Live chat: Available in your member account

Requests relating to personal data, such as data access applications or account deletion, are handled by our dedicated team. Please state "Privacy Request" in the subject line of your message for faster processing.